Privacy Policy

This Privacy Policy describes how Libay Logistics Private Limited (“Libay”, “we”, “us”, or “our”) collects, uses, and safeguards personal and business information when you access or use the Libay seller portal (libay.in), register as an Indian seller or brand, list products, or interact with our merchant services.

Libay operates as a cross-border e-commerce export bridge between India and international destinations (such as the Maldives through our consumer platform, Jeel.mv). We are committed to protecting your privacy and ensuring transparency regarding how your data is handled.

To facilitate seller registration, catalog management, export compliance, order fulfillment, and financial payouts, we collect the following categories of information:

• Business & Contact Details: Legal entity or trade name, contact person name, email address, telephone/mobile number, registered office address, and warehouse/pickup location addresses.

• Statutory & Export Verification (KYC): Tax and regulatory identifiers required for export and domestic transit in India, including Goods and Services Tax Identification Number (GSTIN), Permanent Account Number (PAN), and Import Export Code (IEC) where applicable.

• Banking & Settlement Details: Bank account numbers, IFSC codes, bank branch information, and settlement preferences necessary for disbursing order earnings and payouts.

• Catalog & Product Information: Product titles, descriptions, SKU codes, pricing in INR, stock levels, images, package weights, and physical dimensions required for domestic pickup and international customs clearance.

• Technical & Log Data: IP addresses, browser types, device identifiers, and login audit trails collected to ensure platform security, prevent unauthorized access, and protect against fraudulent activity.

We use the information collected solely for legitimate business operations and fulfilling our contractual commitments to you:

• Verifying and maintaining your Libay seller account in compliance with applicable trade regulations.

• Synchronizing product listings, catalog information, and inventory for international publication.

• Scheduling domestic courier pickups from your warehouse (via partners such as Delhivery) and preparing shipping documentation for cross-border export.

• Reconciling transactions, computing service fees, generating tax invoices, and disbursing vendor settlements.

• Communicating critical operational updates, policy changes, support resolutions, or security alerts.

The Libay seller portal uses strictly necessary session and authentication cookies to keep your account secure, verify your login state, and maintain your administrative preferences.

We do not use cross-site behavioral advertising cookies or commercial ad tracking networks on Libay.in. All session tokens are encrypted and handled in accordance with industry security standards.

We do not sell, rent, or trade your personal or business data to any third party for advertising or marketing purposes.

Information is shared only on a strictly need-to-know basis with:

• Integrated Logistics Partners: Courier and freight forwarders (e.g., Delhivery) solely to coordinate domestic parcel collection, transit, and export consolidation.

• Banking & Financial Partners: Payment gateways and financial institutions for executing bank transfers and vendor payout reconciliation.

• Regulatory & Customs Authorities: Indian customs and taxation bodies where required by statutory export and tax compliance regulations.

We employ robust administrative, technical, and physical safeguards including TLS/HTTPS transmission encryption, access control policies, and encrypted storage to protect your sensitive merchant data against unauthorized access, loss, or alteration.

We retain your information for as long as your seller account remains active, and as required to fulfill statutory financial, tax, and export record-keeping obligations under applicable law.

You have the right to access, review, and update your business profile, bank account details, and catalog listings directly via your Libay Seller Dashboard.

If you have questions, feedback, or requests regarding this Privacy Policy or your personal data, please contact our privacy and seller support team: